- Type Learning
- Level Foundational
Product Support Knowledge 2022 - Product Support Accreditation
Issued by
SAP
This badge is awarded to individuals who complete Product Support Accreditation. These individuals are identified as someone who has a comprehensive knowledge on Product Support best practices, services and tools. They know how to best interact with SAP Product Support, which in turn increases their productivity.
- Type Learning
- Level Foundational
Skills
- Be Able To Create Perfect Incidents And Manage Incidents
- Be Able To Use Artificial Intelligence And Machine Learning Tools To Get Relevant Answers Quickly
- Be Able To Use Available Self-service Tools To Gain Knowledge And Resolve Incidents
- Be Able To Use Real Time Support Channels With Live And Direct Access To SAP’s Support Experts
Earning Criteria
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Completion of Module 1 - Self-service and Incident Prevention
-
Completion of Module 2 - Real Time Interactions
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Completion of Module 3 - Digital Support Experience