- Type Learning
- Time Hours
Product Support - Advanced Technical Support Level 2
Issued by
SAP
This badge verifies that the earner has successfully completed advanced technical support training utilizing universal troubleshooting protocols for Ariba product components. PLEASE NOTE: this badge is only available for SAP employees!
- Type Learning
- Time Hours
Skills
Earning Criteria
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Complete at least 20 hours of troubleshooting eLearning and learning content
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Pass a series of knowledge checks/assessments with a score of 90% or higher
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Demonstrate their ability to identify the issue and locate the relevant troubleshooting content
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Resolve customer issues on service request tickets directly and efficiently