Customer Success Practice Assessment (CSPA) for Partners - Record of Achievement
  • Type Learning
  • Level Foundational
  • Time Hours

Customer Success Practice Assessment (CSPA) for Partners - Record of Achievement

Issued by SAP

The CSPA is a consultant-led workshop that analyzes the partner capabilities in building a Customer Success practice to support the new subscription recurring model and outcome realization. A series of concept presentations, followed by Q&A sessions across 9 domains are used to produce a color-coded maturity heatmap and set of recommendations.

  • Type Learning
  • Level Foundational
  • Time Hours

Skills

  • Develop a Customer Success Practice
  • Identify Areas Of Improvement
  • Use a Customer Success Practice Assessment tool

Earning Criteria