- Type Validation
- Time Days
Customer Engagement Skills 2023 - Technical Quality Manager SAP Premium Engagement
Issued by
SAP
The Badge validates that the candidate is enabled to manage and to deliver technical quality in a Premium Engagement throughout the entire PE Lifecycle. The candidate is enabled to create transparency about customer situations, knows which processes, tools, and systems to use, and is proficient in PE Support Service Selection & E2E Service Delivery Management. PLEASE NOTE: this badge is available to SAP Employees only.
- Type Validation
- Time Days
Skills
- Advise The Customer
- Drive Top Issue Resolution
- Manage Customer Relationship
- Manage Service Delivery
- Plan An Engagement
Earning Criteria
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Active participation in Premium Engagement Fundamentals training (4 hours)
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Active participation in “How to manage technical quality in a Premium Engagement training” (4 days)
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Active contribution in embedded exercises