Coaching Skills - KCS Head Coach

Issued by SAP

This badge validates the earner shows deep understanding and acts as a champion of the KCS Program and Knowledge-Centered Service (KCS) methodology. The recipient can confidently apply the skills to manage, teach and support their group of KCS Coaches to coach the Knowledge Workers in creating, reusing and editing articles, and maintaining a health Knowledge Base for our employees and customers. PLEASE NOTE: this badge is only for SAP employees.

Type Validation
Time Hours

Skills

Close collaboration and alignment with KCS PM and Managers on all activities to ensure KCS success and consistency
Earner can provide active KCS coaching to an assigned group of Coaches
Leadership
Perform Quality Assessments on articles
Play active role in monthly call with PM and fellow coaches

Earning Criteria

Achievement of a KCS Publisher status (8 weeks).
Completion of KCS Coach training (4 hours).
Coach experience (6 months).
Lead monthly coaching meetings with KCS PM (1 hours/month).
SAP employee.