Hospitality Industry Overview

Issued by Santa Fe Community College

Earners of this badge demonstrate knowledge of the Hospitality Industry in Santa Fe, are able to discuss the diverse career opportunities available, and demonstrate effective communication, professional presence, exceptional customer service, a guest-focused mentality, and an understanding of service failures and successful guest recovery.

Type Learning
Level Foundational
Time Hours

Skills

Earning Criteria

Complete 5 Hospitality Industry workshops and up to 12 hours of training.
Know the benefits of a hospitality career and understand the skills needed to be successful in the field.
Describe verbal and non-verbal communication. Demonstrate active listening and email etiquette.
Describe professionalism and how to apply it on the job. Explain appropriateness in working with customers and teammates and what it means to be accountable.
Define exceptional customer service and how to exceed expectations. Understand the service-profit chain and explain a guest-focused mentality.
Define service failure and identify the types of guest recovery. Explain the step for successful guest recovery.