Customer Service Proficient
Issued by
Santa Fe Community College
Earners of the Customer Service Proficient badge demonstrate ability to anticipate customer needs, solve problems, express customer appreciation and resolve service issues. Earners develop telephone, email, texting, online and written communication skills needed to master delivery of exceptional customer service. Earners show ability to listen to customers, diffuse difficult situations and find solutions to delight.
- Level Foundational
Skills
- Anticipate Customer Needs
- Communication
- Customer Appreciation
- Customer Service
- Effective Listening
- Listening Skills
Earning Criteria
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Complete Exceptional Customer Service lessons
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Demonstrate clear and concise communication skills through role playing
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Demonstrate successful conflict resolution
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Demonstrate effective listening skills in order to satisfy customer needs