- Type Certification
- Level Foundational
- Time Hours
- Cost Paid
Service Cloud Einstein Accredited Professional
Issued by
Salesforce Accredited Professional
Earners of the Service Cloud Einstein Accredited Professional credential have demonstrated an understanding of business impacts of Service Cloud Einstein features and capabilities, are able to drive successful outcomes by advocating for implementation considerations and designing solutions using best practices within Service Cloud Einstein, and can provide technical expertise by selecting relevant product features that best align with company KPIs and business value goals.
- Type Certification
- Level Foundational
- Time Hours
- Cost Paid
Skills
- Article Recommendations
- Case Classification and Routing
- Case Wrap-Up
- Change Management and User Adoption
- Conducting Discovery
- Customer Success
- Digital Engagement
- Discovery and Solution Design
- Einstein Bots
- Next Best Action
- Optimization
- Recommendation Builder
- Reply Recommendations
- Salesforce Knowledge
- Self-Service
- Service Analytics
- Service Cloud