The holder of this badge has the tools to choose an approach to conflict over conditioned default styles; reflect on their reality and prepare for conflict; use questions and reflections to understand other parties in conflict; and identify negotiable and non-negotiable aspects of a difficult conversation. This person can use productive language to engage in a difficult conversation; focus on the interests and negotiate win-win options; and frame boundaries relative to the interests at play.

• Type Learning
• Level Intermediate
• Time Hours
• Cost Paid