Customer Service

Issued by ReSOURCE

Earners of ReSOURCE's Customer Service badge will demonstrate career readiness skills required to secure and retain employment in a retail, office, hospitality, or any customer service environment. Earners of this badge develop essential customer service skills through work-based learning designed to provide experience and tools needed to navigate difficult customer interactions, communicate effectively, maintains customer friendly demeanor, and gains transferrable skills for multiple settings.

Type Learning
Level Foundational
Time Hours
Cost Paid

Additional Details

Skills

Accountability
Active Listening
Conflict Resolution
Customer Communication
Customer Service
Internal Customer Service
Phone Skills
Problem Solving
Respect
Teamwork
Workplace Communication

Earning Criteria

Demonstrate proficiency in 5 essential customer skills (Friendliness, Helpfulness, Resourcefulness, Composure, Responsiveness) in a work-based learning environment.