- Type Learning
- Level Foundational
- Time Months
- Cost Paid
Enhancing Member Experience
Issued by
QualiPHI
Earners of the Enhancing Member Experience badge have demonstrated the skills and knowledge to effectively identify the needs of members and to deliver the appropriate service. Earners are able to monitor and report on service delivery, contribute to quality member service standards, implement member service systems, and implement team member service standards. Earners can also demonstrate an understanding of dispute resolution procedures.
- Type Learning
- Level Foundational
- Time Months
- Cost Paid
Skills
- Customer Service Delivery
- Dispute Resolution
- Private Health Insurance
Earning Criteria
-
Complete the Enhancing Member Experience training course
-
Pass the Enhancing Member Experience learning activities and assessment