Earners of the Hospital Staff Patient Experience Certification learn and apply evidence-derived patient connection skills. This role-specific learning is for all members of staff practicing in a hospital setting. The certification focuses on six skills: building rapport, creating patient confidence, listening well, conveying compassion, and finishing strong. The certification will demonstrate clear qualifications and commitment to advancing their knowledge in improving the patient experience.

• Type Certification
• Level Foundational
• Time Months