Earners of the Advanced Hospital Staff Patient Experience Certification learn and apply evidence-derived patient connection skills. This role-specific learning is for all members of staff practicing in a hospital setting and builds on the foundational skills learned in the Hospital Staff Patient Experience Certification Program. It develops six skills: connecting along the patient journey, engaging patients, crucial communication, when things go wrong, being there, and owning the experience.

• Type Certification
• Level Intermediate
• Time Months