Advanced Ambulatory Patient Experience Certification
  • Type Certification
  • Level Intermediate
  • Time Months
Additional Details

Advanced Ambulatory Patient Experience Certification

Issued by Practicing Excellence

Earners of the Advanced Ambulatory Patient Experience Certification learn and apply evidence-derived patient connection skills. This role-specific learning designed for physicians, advanced practice providers, clinical staff, and non-clinical staff builds upon the foundational skills learned in the Ambulatory Patient Experience Certification, delivering tips on six skills: explaining care, engaging patients, time perception, respecting patients, connecting with patients, and care as a team.

  • Type Certification
  • Level Intermediate
  • Time Months
Additional Details

Skills

  • Care Explanation
  • Courtesy
  • Non-Verbal Communication
  • Patient Connection Techniques
  • Patient Engagement
  • Process and Systems
  • Respect
  • Team Collaboration
  • Time Perception
  • Verbal Communication

Earning Criteria

  • The participant must complete 26 micro-coaching sessions. During the program, the participant will learn and apply new skills to improve the patient experience.