Customer Journey Mapping

Issued by PM Partners

Earners of this badge have completed our interactive and practical course on Customer Journey Mapping, helping them to understand how customers interact with their product or service. By putting themselves in the customer’s shoes, participants have gained an understanding of their customers’ real needs, empowering them with the ability to build solutions that improve customer experience.

Type Learning
Level Foundational
Time Days
Cost Paid

Skills

Ability to design a feasible, desirable and viable solution
Empathise with the customer and their pain points
Problem solving through an alternative lens
Understanding each customer journey step as part of an integrated whole
Understand the customer context

Earning Criteria

Completed ¼ Day Customer Journey Mapping Course and created a Customer Journey Map