ITIL® 4 Practitioner: Service Level Management
Issued by
PeopleCert
The ITIL Practitioner: Service Level Management certification shows that that the individual understands the key concepts, principles, challenges and value of the Service Level Management Practice. The individual can demonstrate at both strategic and operational levels how to set clear, business-based targets for service utility, warranty, and experience; and to ensure that service delivery and use is properly assessed, monitored, and managed against these targets.
Skills
- Adaptability
- Business Analysis
- Business and Technology Knowledge
- Business Change Management
- Collaboration And Teamwork
- Communication
- Continual Improvement
- Creation and Implementation of Target Operating Models
- Creativity and Resourcefulness
- Customer Relationship Management
- Driving Company Culture and Change
- Education and Training Provision
- Financial Management
- Incident Management
- Innovation
- Measurement And Reporting
- Monitoring And Event Management
- Organisation Change Management
- Persuasion and Negotiation
- Planning And Organisation
- Problem Management
- Problem Solving
- Product and Service Ownership
- Project Management
- Risk Assessment and Management
- Service Architecture and Design Knowledge
- Service Delivery and Management
- Stakeholder Management
- Strategic Thinking And Planning
- Systems Thinking
- Workforce and Talent Management
Earning Criteria
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The individual has passed the ITIL® 4 Practitioner: Service Level Management