Service Quality

Issued by Penn State College of Engineering

Earners of this badge studied Service Quality in an authentic industrial context. They are knowledgeable of key concepts, models for measuring service quality, and statistical control techniques. Unit 1: Quality in Service. Unit 2: Measuring Quality - SERVQUAL. Unit 3: Measuring Quality – Statistical Control. Unit 4: Evaluation - Case Study.

Type Learning
Level Intermediate
Cost Paid

Skills

Data Analytics
Service Quality
SERVQUAL

Earning Criteria

Completion of three content modules, learning quizzes, and a case study module.
A final case study in which Microsoft Excel is used for service quality data analytics using several thousand records and calculating control chart parameters.