- Type Certification
Senior Lead Customer Satisfaction Manager
Issued by
PECB
This certification is a benchmark for all individuals who have the expertise to support an organization an organization create and protect value by managing customer satisfaction, making decisions, and improving performance.
- Type Certification
Earning Criteria
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Pass the PECB Certified Lead Customer Satisfaction Manager exam or equivalent
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Submit evidence of 10 years of general work experience with a minimum of 7 years of work experience in customer satisfaction as well as 1000 hours of project experience
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Abide by the certification rules and policies
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Adhere to PECB's Code of Ethics
Standards
PECB is a Personnel Certification Body, accredited to ISO /IEC 17024:2012 to provide certification of persons by the International Accreditation Service (IAS-PCB-111), United Kingdom Accreditation Service (UKAS-No. 21923) and Korea Accreditation Board (KAB-PC-08). For the list of accreditation scopes, per accreditation body, click on the link above