Provisional Customer Satisfaction Manager

Issued by PECB

This certification proves the certified individual has acquired the necessary knowledge to support an organization create and protect value by managing customer satisfaction, making decisions, and improving performance.

Type Certification

Skills

Customer Communications Management
Customer Interaction Management
Customer Satisfaction

Earning Criteria

Pass the PECB Certified Lead Customer Satisfaction Manager exam or equivalent
Abide by the certification rules and policies
Adhere to PECB's Code of Ethics

Standards

ISO/IEC 17024

PECB is a Personnel Certification Body, accredited to ISO /IEC 17024:2012 to provide certification of persons by the International Accreditation Service (IAS-PCB-111), United Kingdom Accreditation Service (UKAS-No. 21923) and Korea Accreditation Board (KAB-PC-08). For the list of accreditation scopes, per accreditation body, click on the link above