ISO/IEC 20000 Provisional Implementer

Issued by PECB

This certification proves the certified individual has gained knowledge to effectively plan, implement, manage, monitor, and maintain an IT service management system (ITSMS).

Type Certification

Additional Details

Skills

Demand Management
ISO/IEC 20000
IT Service Management
IT Service Management System Implementation
ITSMS Risk Assessment
ITSMS Team Management
Resolution Fulfillment
Service Request Management
Services Improvement

Earning Criteria

Pass the PECB Certified ISO/IEC 20000 Lead Implementer Exam or equivalent
Abide by the certification rules and policies
Adhere to PECB's Code of Ethics

Standards

ISO/IEC 17024

PECB is a Personnel Certification Body, accredited to ISO /IEC 17024:2012 to provide certification of persons by the International Accreditation Service (IAS-PCB-111), United Kingdom Accreditation Service (UKAS-No. 21923) and Korea Accreditation Board (KAB-PC-08). For the list of accreditation scopes, per accreditation body, click on the link above