Customer Satisfaction Manager

Issued by PECB

This certification is a benchmark for all individuals who have the expertise to support an organization an organization create and protect value by managing customer satisfaction, making decisions, and improving performance.

Type Certification

Skills

Customer Engagement Strategy
Customer Satisfaction
Customer Service

Earning Criteria

Pass the PECB Certified Lead Customer Satisfaction Manager exam or equivalent
Submit evidence of 2 years of general work experience with a minimum of 1 year of work experience in customer satisfaction as well as 200 hours of project experience
Abide by the certification rules and policies
Adhere to PECB's Code of Ethics

Standards

ISO/IEC 17024

PECB is a Personnel Certification Body, accredited to ISO/IEC 17024:2012 to provide certification of persons by the International Accreditation Service (IAS-PCB-111), United Kingdom Accreditation Service (UKAS-No. 21923), Korea Accreditation Board (KAB-PC-08), and Comité français d'accréditation (COFRAC N° 4-0637).