- Type Certification
Customer Satisfaction Manager
Issued by
PECB
This certification is a benchmark for all individuals who have the expertise to support an organization an organization create and protect value by managing customer satisfaction, making decisions, and improving performance.
- Type Certification
Earning Criteria
-
Pass the PECB Certified Lead Customer Satisfaction Manager exam or equivalent
-
Submit evidence of 2 years of general work experience with a minimum of 1 year of work experience in customer satisfaction as well as 200 hours of project experience
-
Abide by the certification rules and policies
-
Adhere to PECB's Code of Ethics
Standards
PECB is a Personnel Certification Body, accredited to ISO /IEC 17024:2012 to provide certification of persons by the International Accreditation Service (IAS-PCB-111), United Kingdom Accreditation Service (UKAS-No. 21923) and Korea Accreditation Board (KAB-PC-08). For the list of accreditation scopes, per accreditation body, click on the link above