Leadership and Management Certificate for Customer Contact Professionals from NYU Tandon
  • Type Validation
  • Level Foundational
  • Time Weeks
  • Cost Paid

Leadership and Management Certificate for Customer Contact Professionals from NYU Tandon

Issued by Pathstream

Earners of the Leadership and Management Certificate for Customer Contact Professionals have gained foundational skills necessary for customer contact leadership roles. These skills include communication, problem solving, decision making, and prioritization. They are able to articulate ideas clearly and deliver empathetic and constructive feedback, make informed decisions using available data and resources, prioritize tasks, and manage stress and maintain composure in moments of ambiguity.

  • Type Validation
  • Level Foundational
  • Time Weeks
  • Cost Paid

Skills

  • Active Listening
  • Adaptability
  • Brainstorming
  • Conflict Management
  • Constructive Feedback
  • Data-Driven Decision Making
  • Interpersonal Communications
  • Prioritization
  • Problem Solving
  • Root Cause Analysis
  • Stress Management
  • Team Leadership

Earning Criteria

  • Complete three courses in leadership and management fundamentals for customer contact professionals
  • Complete a curriculum of assessments that demonstrate proficiency in leadership and management fundamentals for customer contact professionals