- Type Learning
- Level Foundational
- Time Months
- Cost Free
Law IT Help Desk Student Technician Proficiency I
Issued by
Pace University
Earners of the Law IT Help Desk Student Technician Proficiency I badge have developed entry-level skills and competence in customer service, proper phone etiquette, basic troubleshooting techniques. They are familiar with help desk ticketing tasks, printer support, familiarity navigating Windows, Mac, and mobile operating systems, assisting with wireless & email account setups, remote assistance technologies, help desk ticket creation/lookup/management/resolution, proper issue escalation & more
- Type Learning
- Level Foundational
- Time Months
- Cost Free
Earning Criteria
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Demonstrate completion and/or mastery of all requirements including: entry-level skills and competence in customer service, proper phone etiquette, basic troubleshooting techniques, Help Desk ticketing tasks (ticket creation/lookup/management/resolution/proper issue escalation), printer support, wireless and email account setups, remote assistance technologies, navigating Windows, Mac, and mobile operating systems
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Minimum of 150 documented hours on-the-job experience.