Customer Service Badge (Enrollment Management)
  • Type Learning
  • Level Foundational
  • Time Hours
  • Cost Free

Customer Service Badge (Enrollment Management)

Issued by Pace University

This badge is for staff only. Earners of this badge will understand and recognize the importance of customer service. They will know how to model best practices in customer service to promote student success.

  • Type Learning
  • Level Foundational
  • Time Hours
  • Cost Free

Skills

Earning Criteria

  • Completion of 2 synchronous in-person or virtual modules. Module 1: Services Values (120 min.); and Module 2: The Service Mindset (90 min.) Key learning includes: Defining and Understanding the Importance of Customer Service; Pace's 5 Core Service Standard Values in Action; The Platinum Rule Rules; The Service Mindset; Taking the Heat Model; Tips for Immediate Impact; Understanding our Customers