Information Technology Operations (ITOps) Expert at P&G
  • Type Experience
  • Level Intermediate
  • Time Years

Information Technology Operations (ITOps) Expert at P&G

Issued by P&G

Earner has led IT Operations teams for Global Services or Technology Platforms or Infrastructure, successfully applying critical IT Operations skills acquired in multiple years of experience, and is a recognized mentor supporting the development of others in the IT Operations community at P&G.

  • Type Experience
  • Level Intermediate
  • Time Years

Skills

Earning Criteria

  • Has completed the P&G IT Operations Leaning Path (includes ITIL4 certification and Site Reliability Engineering certification). Note, only P&G employees can access it
  • Has demonstrated expert-level capability on key ITOPS areas, such as Service Level Management, IT Financial and Supplier/Vendor Management, IT Service Continuity / Disaster Recovery, Capacity and Availability Management, Transition Planning and Support, Knowledge Management, as well as Incident, Problem, Change Management, Escalation Handling and Continual Service Improvement; all capability and results which have been reviewed and approved by the IT Operations Community of Practice (COP) Leader
  • Has led IT Operations for several complex areas / domains / platforms / technologies for one or more P&G Critical Business Processes
  • Has a positive track record in coaching or mentoring IT Operations Managers and Engineers in P&G