OpenText Skills - TeamSite LiveSite SME - Technical Support Expert

Issued by OpenText

Badge earners demonstrate they are key contributors in complex LiveSite deployments; LS Display Services and LS Content Services - web Server/page rendering. Possesses a technical expertise to independently handle or provide resolutions to a diverse range of complex problems on third-party product integration such as Load Balancers or Failovers.

Skills

Apache Tomcat
LiveSite Runtime
LSCS Debug
LSCS queries
OpenDeploy
Publish LiveSite Content Workflow
REST APIs
SitePublisher
Swagger UI
Teamsite

Earning Criteria

OpenText product certification achieved (TeamSite Administrator).
2+ years experience with supporting LiveSite issues with big customer accounts.
Maintained an average Customer Satisfaction score of 95%.
Endorsement from Manager and Senior Management.
Demonstrates the ability to share knowledge across regions.
Raised at least 12 “How To” KBAs per year.