OpenText Skills - TeamSite Functional Client SME - Technical Support Expert

OpenText Skills - TeamSite Functional Client SME - Technical Support Expert

Issued by OpenText

Badge earners demonstrate they are key contributors in complex TeamSite functional modules; Content Center Professional, Experience Studio and Administration Console user interfaces. Possesses a highly developed professional/technical expertise which is applied to complex UI issues. They successfully identify where TeamSite falls in the web content management space and TeamSite features benefits across the industry.

Skills

Earning Criteria

  • OpenText product certification achieved (TeamSite Administrator).
  • 2+ years experience with supporting TeamSite Functional Client issues with big customer accounts.
  • Maintained an average Customer Satisfaction score of 95%.
  • Endorsement from Manager and Senior Management.
  • Demonstrates the ability to share knowledge across regions.
  • Raised at least 12 “How To” KBAs per year.