OpenText Skills - TeamSite Core Framework SME - Technical Support Expert

Issued by OpenText

Badge earners demonstrate they are key contributors in complex TeamSite installation, configuration and upgrade scenarios. Develops resolutions to complex product migrations that require in-depth infrastructure knowledge /expertise. Employs expertise and frequently contributes to the development of new theories and methods for TeamSite deployment.

Skills

Apache Web
HTTPS/SSL protocol
IIS and Solr/Zookeeper tools
Intelligent File System (IFS)
JBOSS Application Container
Linux OS
SSO/AD/LDAP protocols
TeamSite command-line tools
TeamSite Core Framework
Windows Server

Earning Criteria

OpenText product certification achieved (TeamSite Administrator).
2+ years experience with supporting TeamSite application Core issues with big customer accounts.
Maintained an average Customer Satisfaction score of 95%.
Endorsement from Manager and Senior Management.
Demonstrates the ability to share knowledge across regions.
Raised at least 12 “How To” KBAs per year.