OpenText Skills - OpenText Directory Services SME - Technical Support Expert
Issued by
OpenText
Badge earners demonstrate expertise in OpenText Directory Services, with experience and understanding of integrating requirements between OTDS and OpenText products. Badge earners demonstrate a good understanding of single sign on and authentication technologies. They have a deep understanding of troubleshooting OTDS issues, installation, configuration and upgrade scenarios, and are able to effectively troubleshoot and investigate potential integration issues.
Skills
Earning Criteria
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Completed OTDS Training Plan.
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Registered as an OTDS Expert.
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Supported product for 2+ years in a customer-facing capacity.
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Maintained an average Customer Satisfaction score of 95%.
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Endorsement from Manager and Senior Management.
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Demonstrates the ability to share knowledge.