OpenText Skills - Extended ECM Search and Indexing SME - Technical Support Expert

Issued by OpenText

Badge earners are proficient in both Search and Indexing components, understanding both functionality and data flow process. Their expertise extends to configuration of enterprise data flows that extract required indexing data, while being able improve scalability and reliability. SMEs understand the various search features needed for extracting various search results.

Skills

advanced search features
configuring enterprise data flows
data flow processes
extracting indexing data
index functionality

Earning Criteria

OpenText product certification achieved.
Supported product for 2+ years in a customer-facing capacity.
Maintained an average Customer Satisfaction score of 95%.
Endorsement from Manager and Senior Management.
Demonstrates the ability to share knowledge.