OpenText Skills - Extended ECM for SuccessFactors SME - Technical Support Expert

OpenText Skills - Extended ECM for SuccessFactors SME - Technical Support Expert

Issued by OpenText

Badge earners demonstrate advanced proficiency in OpenText Extended ECM for SuccessFactors, highlighting their excellence in troubleshooting module integration settings for both initial configuration and subsequent changes. Their expertise includes the setup and processes for Scheduled Processing tasks and SuccessFactors synchronization tasks. Additionally, they've shown confidence in managing configuration requirements for both Extended ECM and OpenText Directory Services (OTDS).

Skills

Earning Criteria

  • OpenText product certification achieved.
  • Supported product for 2+ years in a customer-facing capacity.
  • Maintained an average Customer Satisfaction score of 95%.
  • Endorsement from Manager and Senior Management.
  • Demonstrates the ability to share knowledge.