OpenText Skills - eDOCS Search Server SME - Technical Support Expert

Issued by OpenText

Badge earners have exhibited exceptional technical abilities in creating, configuring, and recovering complex eDOCS Search Server implementations within customer environments. This includes the ability to restore an index from corruption and how to optimize environmental attributes for enhanced performance.

Skills

Index component structure
Index design and architecture
Utilization of Operating System and Database resources for improved efficiency
Write and verbally articulate a working knowledge of Index typology and theory concepts

Earning Criteria

OpenText product certification achieved
Supported product for 3+ years in a customer-facing capacity
Maintained an average Customer Satisfaction score of 95%
Endorsement from Manager and Senior Management
Demonstrates the ability to share knowledge