OpenText Skills - eDOCS Records Management SME - Technical Support Expert

Issued by OpenText

Badge earners have an excellent working knowledge of the eDOCS Records Management (RM) application and its database table and column structure. Individual awardee recipients possess the ability to effectively install, configure, and support the DM RM client and respective RM Administration tool. This includes effectively structuring the RM.ini file and successfully managing disposal actions.

Skills

Leverages proper RM structure planning for optimal efficiency
RM Database table and column architecture
Working understanding of RM components and their respective functionality
Write and verbally articulate the RM typology and express usage concepts

Earning Criteria

OpenText product certification achieved
Supported product for 3+ years in a customer-facing capacity
Maintained an average Customer Satisfaction score of 95%
Endorsement from Manager and Senior Management
Demonstrates the ability to share knowledge