OpenText Skills - eDOCS Email Filing SME - Technical Support Expert

Issued by OpenText

Badge earners have excellent working knowledge of the eDOCS Email Filing (EF) products, Exchange Server, and Outlook integration components. Successful recipients have exhibited expertise working with Exchange 365 cloud and on-premise implementations using the core EF elements of Exchange Connector, Filing Service, Server Marker, and Auto Subscription components.

Skills

Email Filing client and server component architecture
Leverages Exchange Throttling for improved processing efficiency
Practical understanding of the Exchange structure and Cloud/On-premise regions
Write and verbally articulate a working knowledge of EF typology and theory concepts

Earning Criteria

OpenText product certification achieved
Supported product for 3+ years in a customer-facing capacity
Maintained an average Customer Satisfaction score of 95%
Endorsement from Manager and Senior Management
Demonstrates the ability to share knowledge