Earning Criteria

• In order to earn the The Mindful Sales and Service Certification (IOM-MS&S): Participants must take a pre-and-post course assessment. Participate in a live 90-minute master class. Complete 8 weekly self-study lessons. Pass 8 weekly progress exams and complete an 8-week series of daily video practices. Pass a comprehensive final exam. Additionally, participants can participate in 8 optional coaching sessions through this program.
• Week 1: Introduction to Mindfulness This class is a comprehensive introduction to the nature, hands-on practice, outcomes and application of science-based mindfulness. You will learn: The neuroscience, biology and psychology of mindfulness. The essential practices of mindfulness: Present Awareness, Breath Control, Breath Meditation, Visualization and Insight Meditation - and how to apply them to optimize physical, mental and emotional states and the foundational attitudes of mindfulness.
• Week 2 - Stress and Anxiety. Effective sales and service require high-performing mental and emotional skills. This class explores mindfulness strategies for reducing our negativity, anxiety and worries and introduces practices that restore our awareness, energy and motivation. You will learn: To recognize the onset of negative states, the most effective ways to intercept and diminish them, apply mindfulness to shift perspective, reduce stress, illness, and increase mental and emotional strength.
• Week 3 - Focus and Attention Control. Sales and customer service call for laser-sharp focus, yet it's getting harder to simply stay on task. This class explores practices to strengthen the brain networks associated with focus, attention control and concentration. You will learn: The sources and science of information overload, digital distraction and attention deficit How mindfulness is applied to suppress distraction, increase focus and strengthen our abilities to direct and sustain attention.
• Week 4 - Change and Uncertainty. How can we overcome our own discomfort, while helping our prospects and clients focus, listen and buy? This class explores strategies for creating calm and exerting influence amid volatile change and uncertainty. You will learn: How change triggers fear circuits in the brain that hijack our emotional state - how to disarm them and help us navigate successfully from the familiar, to an uncertain future state and help us accept the inevitability of uncertainty.
• Week 5 - Trust and Influence. Effective sales and service professionals create trust and confidence through observable acts of integrity, fairness, good judgment and unselfish behaviors. This class explores practices that strengthen behavioral traits that encourage trust. You will learn: Fundamentals of self awareness and authenticity Applying mindfulness to strengthen personal ethics, integrity and trustworthiness and practices to develop the traits that inspire trust, confidence and loyalty.
• Week 6 - Relationship Management. This class examines the visceral power of social and emotional intelligence, and how to strengthen these foundational interpersonal capabilities. You will learn: The framework and competencies that comprise social and emotional intelligence How to use mindfulness to strengthen self-and-social-awareness, empathy and communication Mindfulness practices for care, kindness and compassionate behaviors.
• Week 7 - Negotiation and Persuasion. This class introduces strategies and practices for strengthening attunement, mirroring, pacing and other important negotiation and persuasion methods. You will learn: How to connect closely and cooperatively with others How to conduct an articulate and productive dialogue Mindfulness practices that increase intuition, rapport and influence with prospects and clients.
• Week 8 - Mental Toughness, Grit and Resilience. Sales and service roles are high-pressure roles, and can be frustrating, discouraging and exhausting. This class explores practices that build our emotional stability and resilience. You will learn: The principles of energy management How mindfulness connects us to stress and the state of flow Mindfulness practices for mental toughness, grit and resilience.