Conflict Management
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to constructively addres conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances and other factors influence the nature of conflict and management.
- Type Learning
- Level Foundational
- Time Hours
- Cost Paid
Skills
- Conflict Management
- Conflict Resolution
- Conflict Transformation
- Influencing Skills
- Intercultural Communication
- Management
Earning Criteria
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Skills covered: Active listening, case studies, communication, communication strategies, conflict management, cooperation, cultural diversity, cultural sensitivity, de-escalation techniques, emotional intelligence
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Completers will build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies.