Health Call Center Customer Service Professional

Issued by Oklahoma State Regents for Higher Education (OSRHE)

In this program, you'll learn important job-ready skills to excel in customer service. Earn an employer-recognized certificate for in-demand job titles: Call Center Customer Service Representative, Call Center Customer Support Specialist.

Type Validation
Level Foundational
Time Days
Cost Paid

Additional Details

Skills

Earning Criteria

Learners submit certificates of completion for Introduction to Customer Service Coursera Course, skills covered: Customer Complaint Resolution, Non-Verbal Communication, Customer Service, Active Listening, Problem Solving, Time Management, Cash Register Operation, Transaction Processing, Root Cause Analysis, De-escalation Techniques, Communication, Retail Store Operations, Empathy, Conflict Management
Learners submit certificates of completion for Interacting with Customers Coursera Course, skills covered: Transaction Processing, Non-Verbal Communication, Communication, Greeting Customers, Professionalism, Company, Product, and Service Knowledge, Empathy, Customer Service, Conflict Management, Social Media, Retail Store Operations, Customer Engagement, Cross Selling, Time Management, Verbal Communication Skills, Product Demonstration, Active Listening, Upselling
Learners submit certificates of completion for Call Center Customer Service Coursera Course, skills covered: Performance Metric, Data Entry, Inbound Calls, Teamwork, Verbal Communication Skills, Customer Inquiries, Personal Development, Customer Service, Communication, De-escalation Techniques, Customer Data Management, Growth Mindedness, Emotional Intelligence, Customer Complaint Resolution, Greeting Customers, Problem Solving, Time Management, Call Center Experience
Learners submit certificates of completion for Preparing for Your Call Center Customer Service Role Coursera Course, skills covered: Customer Complaint Resolution, De-escalation Techniques, Call Center Experience, Conflict Management, Inbound Calls, Professionalism, Problem Solving, Communication, Customer Relationship Building, Customer Support, Customer Service, Interviewing Skills, Outbound Calls

Standards

Successful Completion

In order to receive the badge, learners must email all the course completion certificates and/or badges to denise.fulbright11@connorsstate.edu.