Hospitality Service Management
  • Type Validation
  • Level Intermediate
  • Time Months
  • Cost Paid
Additional Details

Hospitality Service Management

Issued by Northeastern State University

Analysis of customer interaction situations and development of quality service strategies by focusing on hospitality service operations management. Badge earners must complete the following course: HTM 3523 - Service Industry Management

  • Type Validation
  • Level Intermediate
  • Time Months
  • Cost Paid
Additional Details

Skills

Earning Criteria

  • Instructional strategies include: audio visual materials, discussion, computer-based training, practical exercises, lectures.
  • SLO 1. Articulate the difference between services and products.
  • SLO 2. Identify the components of the three-stage model of service consumption.
  • SLO 3. Generate a positioning map for competitive strategies.
  • SLO 4. Manage customer demand in the service setting
  • SLO 5. Develop strategies to handle customer complaints.