Hospitality Service Management
  • Type Validation
  • Level Intermediate
  • Time Months
  • Cost Paid
Additional Details

Hospitality Service Management

Issued by Northeastern State University

Analysis of customer interaction situations and development of quality service strategies by focusing on hospitality service operations management.

  • Type Validation
  • Level Intermediate
  • Time Months
  • Cost Paid
Additional Details

Skills

Earning Criteria

  • Instructional strategies include: audio visual materials, discussion, computer-based training, practical exercises, lectures.
  • SLO 1. Articulate the difference between services and products.
  • SLO 2. Identify the components of the three-stage model of service consumption.
  • SLO 3. Generate a positioning map for competitive strategies.
  • SLO 4. Manage customer demand in the service setting
  • SLO 5. Develop strategies to handle customer complaints.
  • Badge earners must complete the following course: HTM 3523 - Service Industry Management.