Conflict Management and Problem-Solving

Issued by Northeastern State University

Badge earners focus on the role of communication in conflict management and dispute resolution. Specific focus on tactical approaches to constructive conflict resolution related to interpersonal relationships, small-group decision-making and problem-solving, intergroup conflict, organizational conflict, and cross-cultural conflict is examined. Badge earners explore conflict management as an applied skill.

Type Learning
Level Intermediate
Time Weeks
Cost Paid

Additional Details

Skills

Adaptability
Conflict Management
Conflict Resolution
Critical Thinking
Cross-Cultural Conflict
Decision Making
Mediation
Organizational Conflict
Professionalism

Earning Criteria

Badge earners must complete the following course: COMM 3453 Conflict Management.
Describe different types of conflict in various settings
Identify conflict initiation and conflict resolution
Analyze effective conflict management behaviors
Contrast escalating and de-escalating conflict behaviors.