- Type Learning
- Level Foundational
- Time Hours
- Cost Paid
Customer Service (Second Edition)
Issued by
New Horizons Computer Learning Centers
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, participants explore the background and techniques of customer interactions.
- Type Learning
- Level Foundational
- Time Hours
- Cost Paid
Skills
- Business Skills
- Customer Service
- Customer Service Benefits
- Deal with Difficult or Unhelpful Colleagues
- Engage Difficult Customers
- Identify Criteria for Customer Satisfaction
- Identify How Customers Define the Success of Your Company
- Identify How Customer Service Benefits You
- Identify the Characteristics of Active Listening
- Identify the Stages of the Service Recovery Process
- Increase Customer Loyalty
- Increase Customer Satisfaction
- Optimize Moments of Truth
- Provide Face-to-Face Customer Service
- Provide Remote Customer Service
- Recognize the Importance of Internal Customer Service
- Recognize the Value of Customer Complaints
- Recognize Trends in Customer Service
- Understanding Customer Service
- Workforce Fundamentals