Professional Retail Banker

Issued by Moody's

This badge confirms the individual successfully completed the Professional Retail Banker (PRB) course and passed the proctored exam, offered by Moody's Analytics.The curriculum offers a comprehensive understanding of retail banking, covering its business aspects, functional areas, and customer service. It equips candidates with knowledge on economic functions, risks, service quality, and professional ethics in retail banking, focusing on customer solutions.

Level Foundational
Time Months
Cost Paid

Additional Details

Skills

Credit Assessment
Credit Risk Management
Customer Acquisition Management
Customer Experience Management
Ethical Culture
Fraud Risk Management
Product Advisory
Service Challenges

Earning Criteria

To become certified, participants must complete the listed courses and then pass the final proctored exam:
Ethics
Product & Channels
Principles of Retail Banking
Customer Service Quality
Retail Banking Operations
Participants must score a minimum overall score of 55% and a minimum score of 50% in each part of the examination.