Customer Service (Internal & External)
Did you know, according to Zippia, it can take up to 12 positive customer service experiences to make up for one negative one and that 93% of customers are likely to repeat purchasing from a company after experiencing excellent customer service? This workshop will discuss the importance of customer service, review typical scenarios that employees encounter, internally and externally, and give practical tools to create value for your customers and themselves.
- Type Certification
- Level Foundational
- Time Hours
- Cost Paid
Earning Criteria
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Attend and actively participate in all workshop sessions.
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Complete the generational pre-assessment before the workshop.
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Contribute to discussions and exercises throughout the workshop.
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Successfully complete the final quiz with a passing score.
Standards
By the end of this course, participants will be able to: Illustrate the importance of customer service to their organization. Recognize the science behind helping people and how it can benefit their physical and mental well-being and careers. Outline customer service best practices and give examples. Produce better customer service results through