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Introduction to IT Helpdesk/Support

Issued by Minnesota State

This module introduces a fundamental understanding of IT Concepts and Terminology related to IT Helpdesk/Support.

Type Learning
Level Foundational

Skills

Earning Criteria

Students can earn an Introduction to IT Helpdesk/Support Badge in D2L by completing all assignments and scoring 80% or better on final assessments.

Standards

CompTIA IT Fundamentals (ITF)

CompTIA ITF+ helps professionals to decide if a career in IT is right for them or to develop a broader understanding of IT.