Understanding Medallia Experience Orchestration

Issued by Medallia

Earners of theUnderstanding Medallia Experience Orchestration badge have demonstrated their understanding of Medallia Experience Orchestration. They are capable of identifying key elements of effective long-term customer engagement, explaining the logical layers of the MXO platform, describing Spaces, Roles, the MXO Extension, and identifying and describing the elements of the MXO common vocabulary.

Type Validation
Level Foundational

Skills

MXO architecture
MXO common vocabulary
MXO foundation
MXO listening
MXO orchestration

Earning Criteria

Understanding the concepts and practical information presented in the Understanding Medallia Experience Orchestration learning path on Medallia Navigator.
Passing grade on assessment to verify understanding of the key configuration and best practice material covered in the courses.