Earners of this badge have completed McKinsey Academy’s “Customer-Centric Leadership” curriculum as part of the Experience Academy program. This learning journey enables participants to understand the core elements of the Design Thinking problem-solving approach, to make more customer-centric decisions in their day-to-day work, and to lead a best-in-class CX organization by improving the capabilities of their people, and the processes and tools they use.

• Type Learning