Hospitality Leadership Series - Winter 2023

Hospitality Leadership Series - Winter 2023

Issued by Madison College

Series of skills designed to help participants be more effective leaders. Earners have learned skills essential to managing and developing individuals, developing work units and teams, developing plans and allocating resources, managing change and transitions, and how to create a positive, collaborative work environment that encourages problem solving, innovation, and creativity. Applicable to new managers & supervisors as well as experienced leaders.

Skills

  • Collaboration
  • Critical Thinking
  • Customer Service
  • Developing Teams
  • Difficult Conversations
  • Effective Communication
  • Leadership
  • Organizational Change
  • People Management
  • Situational Leadership

Earning Criteria

  • Leadership essentials & managing in a service organization
  • Effective communication & collaboration
  • Strategies of effective service: The customer experience
  • Site operations & management for leaders: Ethics, integrity & social responsibility
  • Emotional intelligence & personal well-being
  • Performance management, conflict & coaching: People management
  • Personal productivity