DWS Fundamentals
Issued by
Kyndryl
This badge shows the holder can explain an overview of the Microsoft Power App platform, Digital Experience Management, Experience Level Agreements, personalization capabilities of Microsoft Viva Connections, methods of co-creation, and journey mapping of a customer's organizational personas.
- Type Learning
- Level Foundational
Skills
Earning Criteria
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Digital Workplace Services Overview
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An App in an Hour
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Foundations of Digital Experience Management
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XLA in a minute & EX to CX Journey Mapping
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Collaboration - Viva Connections
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Co-Creation with Kyndryl Vital
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DWS & Kyndryl Consult strategy
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Foundations of Contact Center as a Service.
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User Journey Mapping
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Workflow orchestration
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Co-creation with ESG (Environmental, Social and Governance)
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This badge will be automatically issued within 2-4 working days upon successful completion of all required criteria.