Customer Service Training
Issued by
KFC Corporation
The course objective is to provide a consistent, comprehensive, and engaging training experience that introduces new customer service team members to KFC and provides the skills and knowledge necessary to succeed in their role.
- Type Validation
- Level Foundational
- Time Months
Earning Criteria
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The methods of assessment include performance rubrics (checklists), simulations, examination, and on-the-job activities with a minimum passing score of 80 percent.
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The methods of instruction include audio visual, discussion, computer based training, and practical exercises.