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HelpDesk Chat Certified

Issued by Kent State University

Students that earn this badge have previously earned the "HelpDesk Standard Call Certified" and HelpDesk LMS Call Certified" badges. Students that earn this badge are chat ready for the majority of Kent State community customers on a majority of Kent State HelpDesk issue types.

Type Learning
Level Intermediate
Time Months
Cost Free

Skills

Earning Criteria

Complete written customer service skill assessment.
Complete on the job chat system training.