Desktop Support - Office 365 - Tier 1
  • Type Learning
  • Level Foundational
  • Time Weeks

Desktop Support - Office 365 - Tier 1

Issued by Kent State University

Discussing key points about office (primarily Outlook and teams), the licensing, the signature, communication, proper etiquette and use. The O365 training card is meant to teach techs about the basics of the Office 365 suite. The learning card touches on OneDrive, S.A.R.A, Outlook Basics, Outlook Troubleshooting, Teams Basic and Troubleshooting. Teams Basic and Troubleshooting.

  • Type Learning
  • Level Foundational
  • Time Weeks

Skills

Earning Criteria

  • Be taught the trainings for the EUSS O365 Support Badge. Teams Basic and Troubleshooting. After going through the O365 training, techs should have a better understanding of the Outlook as well as other O365 apps and be able to effectively troubleshoot issues they may encounter.
  • Update old information on a slide and report the update to your supervisor in a change log